Man in a suit with an access pass walking down stairs

Operations Manager

Apply

Overview of role

Our Operations teams bridge the gap between corporate strategy and frontline execution. In our operations teams you will be at the heart of our service delivery. Your mission is to ensure that our operations are not just efficient, but exemplary.

Whether managing a specific contract, a high-profile site, or a regional portfolio, you are responsible for the safety of our people, the satisfaction of our clients, and the profitability of your business unit.

What else could you be doing?

Operational Excellence

Oversee daily activities to ensure they meet the highest standards of Health, Safety, and Environmental (HSE) compliance.

Client Relationship Management

Act as the primary point of contact for clients, conducting site walkarounds and monthly reviews to ensure we are exceeding their expectations.

Performance Monitoring

Drive performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring technical and operational standards are met.

Operations Manager

Bangor, United Kingdom

Apply

Job ID: 10728

Job category: Functional

Location: Bangor, United Kingdom

Date posted: 17/09/2026

Closing date: 25/09/2026

Explore Location

Operations Manager

Responsible to: Contract Manager

Direct Reports: Team Leaders & Court Security Officers over a geographical area

Stakeholders: Judiciary

NICTS Managers & colleagues

NIPS

PSNI

NICTS Contract Management

Court building users – members of the public

Main purpose of Job

To ensure that an efficient and effective service is provided to the customer by maintaining a high level of communication through the strategic use of available manpower.

Principal Responsibilities

Service Delivery: Ensure high-quality, contractual security and facility solutions that satisfy customer, business, and statutory requirements.

Change Management: Ensure any operational changes are managed across the team to drive operational efficiency, ensure minimal service delivery and manage any risks throughout every phase of transition.

Team Leadership: Direct front-line Court Security Officers, Team Leaders, and support personnel while managing recruitment, training, development, and performance management.

Financial Accountability: Take ownership of local budgets and maximise operational cost efficiency.

Compliance & Safety: Maintain strict adherence to company policies, health and safety regulations, relevant legislation, and quality assurance standards.

Incident Management: Monitor operational performance, ensure all reportable matters are appropriately routed, and liaise with local clients when issues arise.

Staff Development & Welfare: Provide employee care, motivation, and support to ensure high levels of staff engagement, retention, and service excellence.

Operational Standards & Assurance: Conduct regular briefings, on-site inspections, key maintenance, and CCTV downloads while maintaining up-to-date assignment instructions and operational documentation.

Stakeholder Communication: Provide accurate, timely feedback and reporting to the Contract Manager and Management Team to maintain collaborative client relationships and service delivery.

Essential Criteria

Minimum of 5 years experience in leading a team

Previous experience in Managing employee related issues

Hold or be able to achieve CTC clearance

Full UK Driving Licence

Desirable Criteria

Knowledge of Google work suite

The successful candidate will be required to provide original documentation for detailed screening and vetting processes. These documents may include your passport, driver’s license, utility bill (dated in the last 3 months), HMRC letter, original bank statements, an original payslip, your birth certificate, or a valid share code.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In the UK, we have an extensive network of offices and more than 32,000 employees to support our local communities and customers. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com. *Total workforce includes employees and subcontractors.

G4S Regional Management (UK&I) Limited is committed to creating a diverse and inclusive environment where all employees feel respected and able to give their best and is proud to be an equal opportunity and Disability Confident employer.

We welcome the unique contributions that you can bring in terms of age, ethnicity, race, sex, gender identity and expression, nation of origin, religion, disability, sexual orientation and beliefs. If you require any reasonable adjustments during the hiring process, please do not hesitate to contact us. If this opportunity is of interest then we want to hear from you. Please click the “Apply Now” button to submit your formal application.

Apply

Success Profile

It takes someone special to work in our Operations teams. Here are some of the qualities we're looking for in our team members:

Commercial awareness
Agility
Influencing skills
Problem solving
Safety first mindset
Collaborative

Your Future Pathway

Our Operations positions offer a clear trajectory for those who want to lead. We provide the training and mentorship needed to move from managing a single site to overseeing multi-million dollar regional portfolios. Many of our senior leaders began their journey in local operational roles, proving that with the right mindset, your career at G4S has no limits.

Rewards and benefits

Our benefits vary from country to country and role to role and are designed to ensure our staff have access to the things they need to thrive both in and out of work. This includes on-the-job training, career paths to management and a range of benefits depending on locations around the world.

Career growth

Access to regional and global opportunities across 80+ countries and specialised leadership development programmes.

Financial Wellbeing

We believe in recognizing hard work through competitive pay and performance-based rewards that celebrate your individual and team achievements.

Health & Wellness

We prioritize your physical and mental wellness with comprehensive support programs and resources designed to help you bring your best self to work every day.