Team Leader

The role of the Security Senior Team Leader involves overseeing  the day-to-day security operations and that they are completed in a safe and competent manner, in compliance with all safety and security regulation, policies and procedures. The role acts as a conduit between the team leads, members and senior management and the client.

Monday - Friday 08:00 - 16:00

40 Hours per week

£19.25 per hour

Core Responsibilities

1.    Act as G4S management team point of contact for the client. 
2.    To act as the liaison and escalation point of contact between team leaders, individual team members  and the Guardforce management.
3.    Provide operational guidance and support , including front of house duties as and when required.
4.    Schedule employees ,ensuring staffing levels meets compliance  
5.    Participate in the effective training of all new security officers to achieve the standard of suitably qualified and experienced personnel. 
6.    Maintaining the level of proficiency within the guardforce. 
7.    Conduct staff welfare assessments.
8.    Maintain operational standards and effectiveness.
9.    Ensure compliance with the rules and regulations of the site and  local operation procedures.
10.    Support identified training needs analysis. 
11.    Conduct incident/accident investigations and raise appropriate reports, including fault reports of assets to client.
12.    Absence Management
13.    Record Keeping

Key Responsibilities

Performance Leadership: Set and monitor teams performance metrics (KPIs)
Operational Management: Organize daily work tasks , delegate effectively and ensure adherence and compliance to company/client policies and safety procedures.
Mentorship and Coaching: Mentor team members and team leaders , identify training needs and support development of staff. 
Problem – Solving & Escalation: Resolve operational issues and conflicts, acting as an escalation point.
Communication:   Act as a key liaison between senior management and team leaders/members and liaison with client in managers absence.

Required Qualification & Skills

Experience: Generally, requires 3-5 years of experience in a leadership or supervisory role.

Leadership Skills: Proven ability to motivate teams , foster workplace collaboration and lead by example. providing leadership and conflict resolution and guidance and support.

Communication:

-  Strong Customer service focus 
-  Excellent interpersonal skills to communicate, interact and build strong positive relationships effectively with others in both personal and professional setting.

Analytical Skills: 

-  Ability to analyse performance data and improve operational standards and processes.

Technical Proficiency:

-  Computer literacy and numeracy.   
-  Experience in Risk Analysis and creating Risk Assessments.
-  Strong proficiency in Microsoft Excel and Microsoft Word. The ability to conduct and organise Job briefs.
-  Employee Scheduling
-  Strong Incident Management Reporting, Report writing and Investigation skills.

- 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual)
- Workplace pension scheme
- Life assurance benefit
- Financial support for SIA Licence & renewal
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Referral Scheme
- Free uniform provided

Job ref: 1G4S (G144)

G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!