Customer Support Officer

Customer Service Liaison

Location: Farnborough 

Rate of Pay: £15.51

Shift Pattern: Monday-Friday 06:00-14:00/10:00-18:00

Contract: 40 hours per week

About the Role

We are seeking professional, customer-focused Customer Service Liaison to join our team supporting a prestigious private aviation facility in Farnborough.

This position operates within a high-end private aviation environment, supporting VIP customers, engineers, contractors, and visitors within a customer-facing setting where white-glove service standards are expected alongside robust security compliance.

The successful candidate will be confident working in an environment where exceptional customer service, professionalism and presentation are equally important.

This role requires flexibility, strong communication skills, and the ability to move seamlessly between customer interaction and occasional operational security duties.

Duties include, but are not limited to:

- Delivering exceptional customer service in a high-end private aviation environment

- Greeting and assisting VIP customers

- Transporting Customers to/from accommodation locally

- Booking accommodation/taxis for customers

- Escorting customers within security restricted areas

- Assisting with customer communication with the operations team

- Alarm and CCTV monitoring

- Incident report writing

- Monitoring and responding to operational emails and visitor requests

- Supporting emergency procedures and security incidents

- Completing any other reasonable tasks that are required by the company / Line manager.

You will be provided with the necessary training and uniform so that you can confidently carry out the role in line with security regulations and G4S company policies and procedures.

Our Perfect Worker

- Unrestricted right to work full time in the UK for a minimum period of 12 months

- Must be a UK resident for the last 3 years

- Exceptional verbal and written English communication skills

- A polished, professional, customer-focused approach

- Previous customer service experience (aviation, corporate, concierge, front-of-house, or high-profile environments desirable)

- Strong computer literacy and confidence using multiple systems

- The ability to remain calm under pressure

- Excellent personal presentation and professionalism

- Flexibility to work ad hoc relief shifts

- Full UK Driving Licence is essential

- Must be able to pass the CRC check

- Must be able to pass all required training

- Have a five-year checkable employment history or be able to produce documentary evidence of any period of unemployment, self-employment, or full and part-time education during that period.

Desirable

- Experience within a customer-facing, aviation, corporate or VIP hospitality environment.