Training Manager

We are seeking a highly dedicated and qualified Training Manager (TM) to join our team on-site at Coventry University.

Employed by G4S and fully dedicated to the University contract, the TM will ensure the highest professional standards of Protection are developed and maintained. The ongoing development and support of Protection personnel is vital to the success of our outsourced provision.

Because of the 24/7 nature of our operations, the TM must possess the flexibility to shift working
patterns-including nights and weekends-to deliver training across all operational shifts. Time Off In Lieu (TOIL) will be provided for out-of-hours delivery.

Contract Information:

Pay Rate: £47,175.00 per annum
Shifts: Monday - Friday, 08:00am - 18:00pm, Flexibility Required: Weekend and Night shift working (with Time Off In Lieu)

Your Time at Work

As a Training Manager you will be responsible for:

- Training Delivery & Coordination: Develop and implement comprehensive training packages to ensure all staff training needs are continuously met throughout the year. Coordinate the protection team's involvement with University-led training and development opportunities, including away-days.
- Onboarding & Induction: Provide and manage a full, robust induction schedule for all new and existing staff.
- Performance Management: Identify instances of individual poor performance and establish targeted, supportive rectification programs.
- Service Quality & Auditing: Conduct regular audits of service performance. Create, manage, and monitor formal procedural documents for all contract activities.
- Incident & Data Management: Collate, review, and initiate investigations of incident report data.
- Ensure the onward distribution of vetted reports to the appropriate University senior management team.
- Technology & App Management: Champion the University SafeZone app, managing and analyzing its data effectively.
- Compliance: Ensure strict adherence to, and management of, Coventry University Procedural documents. Maintain an accurate and up-to-date training records matrix.
- Special Initiatives: Deliver Crime Prevention and Fire Awareness initiatives at student orientation events (Fresher's Week) and throughout the academic year. Manage an up-to-date, bespoke e learning video library tailored to the duties of Officers at Coventry University.
- Leadership Support: Support the SAM, CSM, and Protection Services Manager in identifying training needs. Fully deputize for the Customer Service Manager in their absence. Provide progress reports to the University senior management team. Aim to consistently exceed expectations.

Our Perfect Worker

The successful candidate must possess the following formal qualifications (or achieve them via provider-funded training outside of contracted hours):

- Core Training Qualification: Formally qualified as a 'Train-the-Trainer' holding a PTLLS or an
equivalent accredited qualification (Minimum).
- Physical Intervention: Formally qualified and accredited as an instructor at Level 3 through the NFPS (or agreed alternative) for Control & Restraint and Breakaway techniques.
- Lift Entrapment: Formally trained and accredited as an instructor in the safe release of persons in lift-entrapment scenarios (will train all on-duty Protection staff).
- Evacuation Equipment: Formally qualified and accredited to deliver training for the use of evac chairs, evac mats, and evac sheets (will certificate and train all on-duty staff alongside four other qualified trainers).
- First Aid: Certified Mental Health First Aider (minimum 2-day course)

Key Information and Benefits

- 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
- Workplace Pension Scheme
- Progression training and development opportunities
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Refer a friend scheme
- Free uniform provided

Job Ref: 1G4S (G697)

You will just need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors