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Operations Manager

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Overview of role

Our Operations teams bridge the gap between corporate strategy and frontline execution. In our operations teams you will be at the heart of our service delivery. Your mission is to ensure that our operations are not just efficient, but exemplary.

Whether managing a specific contract, a high-profile site, or a regional portfolio, you are responsible for the safety of our people, the satisfaction of our clients, and the profitability of your business unit.

What else could you be doing?

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Operational Excellence

Oversee daily activities to ensure they meet the highest standards of Health, Safety, and Environmental (HSE) compliance.

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Client Relationship Management

Act as the primary point of contact for clients, conducting site walkarounds and monthly reviews to ensure we are exceeding their expectations.

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Performance Monitoring

Drive performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring technical and operational standards are met.

Operations Manager

Rugby, United Kingdom

Job ID: 10826
Job category: Care & Rehabilitation Services
Location: Rugby, United Kingdom
Date posted: 22/09/2026
Closing date: 10/07/2026

OPERATIONS MANAGER


G4S Care and Rehabilitation Services

HMP Rye Hill, Willoughby, Rugby, CV23 8SZ

£47,155.08 per annum

Permanent, Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care.

HMP Rye Hill is a category 'C' training prison situated in the village of Willoughby, near Rugby in Warwickshire, holding approximately 1122 sentenced male adults.


We are looking for a full-time Operations Manager based within HMP Rye Hill.

Reporting to the Head of Function you will ensure that all residential functions are in compliance with the prison service requirements and related inspections such as HMIP.

Some of the key responsibilities are:

  • Ensure compliance with performance monitoring and KPTs in areas of responsibility, to include serious assaults, doubling, time unlocked.
  • All prison service instructions are implemented and audited to promote a safe, secure and decent environment for all prisoners and staff.
  • Implement any action plans arising from internal and external audits in a timely manner.
  • Direct line management of unit/function to include all aspects of performance management and development of strategies through bi-monthly meetings.
  • Ensure Operational Manager conducts monthly supervision with direct line reports.
  • Monitor and liaise with the unit/function Operations Manager regarding day to day issues and routines.
  • Develop direct reports through supporting FLMs through any management development programmes.
  • Attend PEC, EAT, H&S, SIM, Security & other meetings as required to ensure the residential function is represented and up to date with current practices and legislation.
  • Ensure and assist with the continual assurance with the IPF Policy, decency and basic strategy & monitor compliance.
  • Monitor and provide assurance on stock levels to ensure continued high levels of decency through the establishments is maintained.
  • Ensure effective management of unit/function staff, to include annual staff appraisals, performance management of staff and monitoring of probation periods, and staff development through progression of NVQ’S / apprenticeships and compliance with mandatory training.
  • Ensure strong working relationships with activities and offender management to promote resettlement opportunities.
  • Attend the security committee meeting as a member each month and promote security and safe working practices in areas of responsibility.
  • Actively promote and ensure compliance with safer custody and violence reduction, conducting and contributing to case conferences and encouraging family liaison.
  • Ensuring the implementation of internal and external audit reports.
  • Undertake adjudications and Duty Director Duties as required.
  • Manage the prisoner engagement agenda to ensure regular meeting are held with prisoners and all other relevant stakeholders within the establishment in order to address any actions and provide innovative and practical solutions.

You will have proven managerial experience, previous experience as a Prison Custody Officer and be fully & C&R trained. You must also have experience of ACCT and CSIP. You will have a can do attitude, along with an attention to detail. You will work collaboratively and openly whilst being a key member of the team.

You will be a dynamic and engaging individual with a good sense of humour, who shares our ethics and values and is eager to support HMP Rye Hill’s successful delivery.

In return, you can expect to be rewarded by receiving a competitive salary, holiday entitlement, life assurance, company pension, comprehensive training and career development.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

For more information about HMP Rye Hill please visit https://hmpryehill.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.


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Success Profile

It takes someone special to work in our Operations teams. Here are some of the qualities we're looking for in our team members:

  • Commercial awareness
  • Agility
  • Influencing skills
  • Problem solving
  • Safety first mindset
  • Collaborative

Your Future Pathway

Our Operations positions offer a clear trajectory for those who want to lead. We provide the training and mentorship needed to move from managing a single site to overseeing multi-million dollar regional portfolios. Many of our senior leaders began their journey in local operational roles, proving that with the right mindset, your career at G4S has no limits.

Operations Supervisor/ Assistant Manager Operations Manager Regional Operations/ Manager Head of Operations/ Operations Director Managing Director/ Senior Leadership

Rewards and benefits

Our benefits vary from country to country and role to role and are designed to ensure our staff have access to the things they need to thrive both in and out of work. This includes on-the-job training, career paths to management and a range of benefits depending on locations around the world.

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Career growth

Access to regional and global opportunities across 80+ countries and specialised leadership development programmes.

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Financial Wellbeing

We believe in recognizing hard work through competitive pay and performance-based rewards that celebrate your individual and team achievements.

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Health & Wellness

We prioritize your physical and mental wellness with comprehensive support programs and resources designed to help you bring your best self to work every day.

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