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Operations Manager

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Overview of role

Our Operations teams bridge the gap between corporate strategy and frontline execution. In our operations teams you will be at the heart of our service delivery. Your mission is to ensure that our operations are not just efficient, but exemplary.

Whether managing a specific contract, a high-profile site, or a regional portfolio, you are responsible for the safety of our people, the satisfaction of our clients, and the profitability of your business unit.

What else could you be doing?

Operational Excellence

Oversee daily activities to ensure they meet the highest standards of Health, Safety, and Environmental (HSE) compliance.

Client Relationship Management

Act as the primary point of contact for clients, conducting site walkarounds and monthly reviews to ensure we are exceeding their expectations.

Performance Monitoring

Drive performance against Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring technical and operational standards are met.

Operations Manager

Derby, United Kingdom

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Job ID: 8662

Job category: Security Services

Location: Derby, United Kingdom

Date posted: 13/03/2026

Closing date: 29/05/2026

Explore Location

An exciting opportunity has arisen for a Security Operations Manager. The job location is in East Midland. The job holder will be responsible for the effective management of a geographically dispersed portfolio of customer contracts and assignments across the operational area.

Candidate Criteria:

• Track record of delivering exceptional customer service whilst maintaining security standards.

• Experience of leading a team that is motivated and committed, identifying and addressing any potential issues at an early stage.

• An ability to communicate at all levels and to build effective relationships

• Proven ability to drive change that delivers positive benefits.

• Security industry knowledge preferred, but not essential as applicants with extensive experience in facilities and/or hospitality industry will be considered.

• Sound operational skills and commercial acumen are essential.

• The ideal candidate will be able to deliver exceptional customer service, have excellent relationship building skills and be able to manage and develop employees.

The Ideal Candidate:

A polite, intelligent and enthusiastic individual with excellent communication skills and professional experience in the private security industry, preferably in manned guarding. Knowledge of G4S MI Systems and internal scheduling procedures a distinct advantage.

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Success Profile

It takes someone special to work in our Operations teams. Here are some of the qualities we're looking for in our team members:

Commercial awareness
Agility
Influencing skills
Problem solving
Safety first mindset
Collaborative

Your Future Pathway

Our Operations positions offer a clear trajectory for those who want to lead. We provide the training and mentorship needed to move from managing a single site to overseeing multi-million dollar regional portfolios. Many of our senior leaders began their journey in local operational roles, proving that with the right mindset, your career at G4S has no limits.

Rewards and benefits

Our benefits vary from country to country and role to role and are designed to ensure our staff have access to the things they need to thrive both in and out of work. This includes on-the-job training, career paths to management and a range of benefits depending on locations around the world.

Career growth

Access to regional and global opportunities across 80+ countries and specialised leadership development programmes.

Financial Wellbeing

We believe in recognizing hard work through competitive pay and performance-based rewards that celebrate your individual and team achievements.

Health & Wellness

We prioritize your physical and mental wellness with comprehensive support programs and resources designed to help you bring your best self to work every day.