Duty Manager

A great opportunity to work as a Security Duty Manager for G4S at Coventry University.

Contract Information;

42 hour contract
£17.55 per hour
12 hour shifts: 4 days on, 4 days off. 4 nights on 4 nights off.
Working a shift pattern that covers days, nights and weekends 

Responsibilities include;

Customer Management:

● To support the University Head of Protection Services and G4S Account Management in the general provision of University Protection services and/or additional events/activities

● To ensure the Crime Prevention initiatives are managed and delivered to the relevant University groups, students and societies.

● To manage and ensure 100% compliance with the manpower requirements of the contract and to provide a clear register of attendance to support invoicing

● Responsibility for completion of staff training and development for their team and assistance in contract employee resourcing and cover.

● To ensure Front Line service provision is linked and is compatible with the University’s own policies and regulations

● To maintain communication and a close working understanding/relationship with local authorities/police and emergency services.

● To arrange delivery of on-going crime prevention initiatives and Fire Awareness campaigns throughout the year.

● To seek to exceed all quality targets 

● To provide direction and management for the delivery of service of the University Protection Team, this is includes ensuring the deliverable of all key duties to ensure that the staff, student and visitors are working within a controlled and safe environment 

● To ensure that all Security Duties are delivered within in the requirements of the University Standard Operating procedures and therefore maintaining the security of University Assets

● To Manage and escalate all emergency response procedures while on duty 

● To proactively investigate and resolve Operational service issues and incidents 

Employee Management 

● Maintain correct manning levels on all sites to ensure that both contractual and temporary work orders are satisfied to Coventry University expectations. 

● Ensure that all scheduled duties are entered into the G4S payroll system in a timely fashion via the operational management team. This includes regular scheduling through Javelin.  

● Ensure that working hours of all employees are managed within individual contract specification and also within WTD or any other legislative guidelines. 

● Ensure that all officers are suitably trained and have adequate site instruction to carry out the required duties.  

● Maintain and monitor all actual training and documentation for all security personnel on the Coventry University Contract.● Maintain and monitor daily performance to ensure that behaviours and appearances exceed G4S expectations. 

● Where applicable, take appropriate corrective action to address performance and behavioural issues. Alternatively and where a more serious issue arises, conduct a full investigation and present the facts for decision makers to act accordingly. 

● Identify and nominate excellent performance through the Regional Champion recognition.

● Manage annual officer assessments and construct performance targets.

 Employee Welfare:

● Achieve KPI targets by ensuring that monthly care visits, Actively participate in and resolve, as appropriate, any Employee issues.

● Ensure that lone worker telecontact performance is managed and corrective action taken when applicable, to achieve the required standards.

● Ensure that all officers wear appropriate uniform and PPE and that re issue is managed within budgetary guidelines.

Person Specification: 

● 5 years checkable work history

● Unrestricted right to work in the UK/EU

● Fluent written and spoken English

● Demonstrable operational background in the Contract Security business.

● Demonstrable planning and organisational skills

● Computer literate with intermediate knowledge of MS Word and Excel, along with Google programmes

● People management skills

● Strong communication and negotiation skills with a range of stakeholders

● The ability to effectively time manage, plan and prioritise different elements of the workload.

● Ability to show a level of trust and respect for customers, staff and management

● Previous Front Line management or Supervisory experience within a security related field

● Full Driving License