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Operations Manager

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Aperçu du rôle

Nos équipes Opérations assurent la liaison entre la stratégie d'entreprise et son exécution sur le terrain. Au sein de ces équipes, vous serez au cœur de notre prestation de services. Votre mission : garantir l'excellence de nos opérations.

Que vous gériez un contrat spécifique, un site stratégique ou un portefeuille régional, vous êtes responsable de la sécurité de nos collaborateurs, de la satisfaction de nos clients et de la rentabilité de votre unité opérationnelle.

Que pourriez-vous faire d’autre dans ce rôle?

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Excellence opérationnelle

Superviser les activités quotidiennes afin de garantir leur conformité aux normes les plus élevées en matière de santé, de sécurité et d'environnement (SSE).

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Gestion de la relation client

Être le principal interlocuteur des clients, effectuer des visites de site et des bilans mensuels afin de garantir que nous dépassons leurs attentes.

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Suivi des performances

Piloter les performances au regard des indicateurs clés de performance (KPI) et des accords de niveau de service (SLA), en veillant au respect des normes techniques et opérationnelles.

Operations Manager

Rugby, Royaume-Uni

ID du poste: 10826
Catégorie d’emploi: Care & Rehabilitation Services
Emplacement: Rugby, Royaume-Uni
Date de publication: 22/09/2026
Date de clôture: 10/07/2026

OPERATIONS MANAGER


G4S Care and Rehabilitation Services

HMP Rye Hill, Willoughby, Rugby, CV23 8SZ

£47,155.08 per annum

Permanent, Full Time (40 hours per week)

Benefits: Company Pension, free on-site parking, on-site canteen, ongoing training and development and access to High Street Shop discounts.

Within Care and Rehabilitation Services, the philosophy of our prisons is to rehabilitate offenders and equip them to re-integrate into mainstream society on release. We seek to normalise prison conditions as far as possible to reflect life in the outside community. Our aim is to create an environment in which staff and prisoners feel safe and causes of prison stress are minimised. Central to our philosophy is the relationship between staff and prisoners. Our training and operational practices emphasise the need to treat prisoners with dignity and respect and G4S staff build positive and supportive relationships with the prisoners in their care.

HMP Rye Hill is a category 'C' training prison situated in the village of Willoughby, near Rugby in Warwickshire, holding approximately 1122 sentenced male adults.


We are looking for a full-time Operations Manager based within HMP Rye Hill.

Reporting to the Head of Function you will ensure that all residential functions are in compliance with the prison service requirements and related inspections such as HMIP.

Some of the key responsibilities are:

  • Ensure compliance with performance monitoring and KPTs in areas of responsibility, to include serious assaults, doubling, time unlocked.
  • All prison service instructions are implemented and audited to promote a safe, secure and decent environment for all prisoners and staff.
  • Implement any action plans arising from internal and external audits in a timely manner.
  • Direct line management of unit/function to include all aspects of performance management and development of strategies through bi-monthly meetings.
  • Ensure Operational Manager conducts monthly supervision with direct line reports.
  • Monitor and liaise with the unit/function Operations Manager regarding day to day issues and routines.
  • Develop direct reports through supporting FLMs through any management development programmes.
  • Attend PEC, EAT, H&S, SIM, Security & other meetings as required to ensure the residential function is represented and up to date with current practices and legislation.
  • Ensure and assist with the continual assurance with the IPF Policy, decency and basic strategy & monitor compliance.
  • Monitor and provide assurance on stock levels to ensure continued high levels of decency through the establishments is maintained.
  • Ensure effective management of unit/function staff, to include annual staff appraisals, performance management of staff and monitoring of probation periods, and staff development through progression of NVQ’S / apprenticeships and compliance with mandatory training.
  • Ensure strong working relationships with activities and offender management to promote resettlement opportunities.
  • Attend the security committee meeting as a member each month and promote security and safe working practices in areas of responsibility.
  • Actively promote and ensure compliance with safer custody and violence reduction, conducting and contributing to case conferences and encouraging family liaison.
  • Ensuring the implementation of internal and external audit reports.
  • Undertake adjudications and Duty Director Duties as required.
  • Manage the prisoner engagement agenda to ensure regular meeting are held with prisoners and all other relevant stakeholders within the establishment in order to address any actions and provide innovative and practical solutions.

You will have proven managerial experience, previous experience as a Prison Custody Officer and be fully & C&R trained. You must also have experience of ACCT and CSIP. You will have a can do attitude, along with an attention to detail. You will work collaboratively and openly whilst being a key member of the team.

You will be a dynamic and engaging individual with a good sense of humour, who shares our ethics and values and is eager to support HMP Rye Hill’s successful delivery.

In return, you can expect to be rewarded by receiving a competitive salary, holiday entitlement, life assurance, company pension, comprehensive training and career development.

If you join us, you can be sure that you’ll find a secure, friendly and professional working environment and be given all the support, training and encouragement you need to build and develop a successful career with us.

For more information about HMP Rye Hill please visit https://hmpryehill.co.uk/

Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process.


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.

Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.

You must be eligible to work in the UK and you will need to provide full details of your employment and education history for the last 10 years as part of the security screening process for this role.


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Profil de réussite

Il faut des personnes exceptionnelles pour travailler dans nos équipes Opérations. Voici quelques-unes des qualités que nous recherchons chez nos collaborateurs:

  • Sens commercial
  • Agilité
  • Compétences en matière d'influence
  • Résolution de problèmes
  • Priorité à la sécurité
  • Collaboratif

Votre futur parcours

Nos postes en Opérations offrent une perspective d'évolution claire à celles et ceux qui aspirent à des postes de direction. Nous assurons la formation et le mentorat nécessaires pour passer de la gestion d'un site unique à la supervision de portefeuilles régionaux de plusieurs millions de dollars. Nombre de nos cadres supérieurs ont débuté leur carrière dans des fonctions opérationnelles locales, preuve qu'avec la bonne mentalité, votre parcours professionnel chez G4S est sans limites.

Superviseur des opérations /Directeur adjoint Responsable des opérations Responsable des opérations régionales Responsable des opérations /Directeur des opérations Directeur général /Cadre supérieur

Récompenses et avantages sociaux

Nos avantages sociaux varient selon les pays et les postes, et sont conçus pour garantir à nos collaborateurs l'accès aux ressources nécessaires à leur épanouissement professionnel et personnel. Cela inclut la formation en situation de travail, des perspectives d'évolution vers des postes de direction et un ensemble d'avantages sociaux spécifiques à chaque région du monde.

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Évolution de carrière

Accès à des opportunités régionales et internationales dans plus de 80 pays et à des programmes spécialisés de développement du leadership.

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Bien-être financier

Nous croyons en la reconnaissance du travail acharné par une rémunération compétitive et des primes de rendement qui célèbrent vos réussites individuelles et collectives.

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Santé et bien-être

Nous accordons la priorité à votre bien-être physique et mental grâce à des programmes de soutien et des ressources complets conçus pour vous aider à donner le meilleur de vous-même au travail chaque jour.

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