Operational Support Officer

Operational Support Officer at HMP Rye Hill, Rugby


Build a Rewarding Career Supporting Others:


Are you looking for a stable and fulfilling career within a dedicated team? Join G4S Care and Rehabilitation Services at HMP Rye Hill (a Category 'C' training prison near Rugby, Warwickshire) as an Operational Support Officer.


If you are interested in a career path that focuses on the wellbeing of others but aren't sure where to start, this is a wonderful opportunity to grow within a supportive environment. The role of an Operational Support Officer is a valuable first step into a successful and committed career where you can truly thrive.

Our Environment:


At HMP Rye Hill, we are dedicated to supporting individuals through rehabilitation, helping them prepare for a positive return to the community. You will be a vital part of this mission, working collaboratively to maintain a safe, respectful, and inclusive atmosphere for everyone.

The Role:


In this essential full-time, permanent position (39 hours per week), you will help coordinate the daily activities that keep our community running smoothly. Key responsibilities include:

● Supporting the safety of the site through attentive monitoring of CCTV and communication networks.
● Welcoming and assisting visitors, ensuring all safety protocols are followed with care and
professionalism.
● Issuing keys, tallies, and radios, and ensuring security keys are not removed from the Prison.
● Facilitating the smooth and organised movement of people throughout the facility.
● Handling telephone enquiries with a helpful and considerate approach.
● Assisting contractors and visitors with the necessary documentation and safety checks before they enter.
● Ensuring the Visitors Centre remains a welcoming and secure space for families and guests.


What We Offer:

Competitive Salary: starting £28,057.94 per annum 
Supportive Benefits: Company Pension, free on-site parking, on-site canteen, and High Street Shop discounts.
Professional Development: We provide ongoing training to help you grow. Future opportunities include transitioning into a Prison Custody Officer role. Whenever you are ready, this could be the next step in your career.
A stable, friendly, and collaborative working environment where team support is at the heart of everything we do.

Is this role for you?


We are looking for individuals who are dependable, empathetic, and possess excellent communication skills to support our diverse team and community.


Equality and Diversity is an important part of G4S Care and Rehabilitation Services. We actively encourage applications from all backgrounds and are a fully inclusive employer who aims to support all employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role or during the recruitment process. 


G4S Care and Rehabilitation Services is committed to safeguarding and promoting the wellbeing of children and adults at risk and each employee is expected to support these goals.


Please note that these vacancies are subject to a 10 year checkable history and the strict vetting standards set by G4S and the Secretary of State for the Home Office and are exempt from the Rehabilitation of Offenders Act.


For more information about HMP Rye Hill, please visit hmpryehill.co.uk.