Remote Field Monitoring Installation Officer (Dundee) - Permanent - Full Time

This is an amazing opportunity to work as a Field Monitoring Installation Officer within the Criminal Justice sector. To join a team that has been managing the Electronic Monitoring contract, on behalf of the Scottish Government for over 20 years.  We are very proud of this achievement, and of our record of delivering excellent service whilst working as one supportive team.   

Your role will involve the installation, investigation, and decommissioning of electronic monitoring equipment. You will meet a wide range of people whilst carrying out your duties. 

You will be required to work a set shift pattern due to the nature of our business, we must visit our clients during their curfew period. As a result, the role is primarily backshift 17:00-00:30 hrs Tuesday to Saturday. We offer a competitive salary of £14.72 per hour or £26,860.29 based on a full-time 35 hours per week contract as well as a company pension scheme, life assurance, 5.6 weeks’ paid holiday and staff discounts including Perks at Work.

The role is remotely based in Dundee and the surrounding areas. A full driving licence is essential for the role and an ongoing programme of training and development will be provided. G4S Officers cover all areas of Scotland and you may be asked to work anywhere in Scotland that you can travel to and from within your shift time. Training will be delivered in Glasgow and you will be provided with a pool car to be used during your shift time that will enable you to complete your assigned tasks for the evening, you will also be provided with a fuel card, mobile phone and tablet.

If you can answer yes to these questions, then this role could be right for you.. 

Do you have experience and enjoy delivering excellent customer service whilst working as part of a team?

Are you a people person and naturally change your style to match who you’re speaking with?

Are you organised and able to prioritise your own workload?

Do you want your work to have an impact and make a difference?

Have you got a non-judgemental attitude?

Applicants must be over 18 years of age and able to obtain Disclosure Scotland vetting prior to taking up employment.  This vetting will be at G4S expense.

Main responsibilities

Key Responsibilities & Accountabilities

Responsible for the installation, investigation of alerts and decommissioning of curfew orders within your designated area and  in accordance with Company Procedures and terms of the contract.

Support and advise persons during their period of curfew.

Report incidents /non compliance to the appropriate agencies.

Process incidents / violations within agreed timescales to meet SLA’s.

Escalate reportable incidents to the Monitoring Centre and as per agreed procedures.

Build and maintain excellent working relationships with both internal and external customers through the application of the principles of pro-social modelling.

Maintain, uphold and demonstrate values and protect the company brand.

Document all contact with our customers both internal and external.

Key Competencies

Acting Professionally

Delivering Objectives

Supporting & Working with Others

Delivering Great Customer Service

The ideal candidate

Skills & Knowledge

Essential:

Excellent interpersonal and communication skills.

Ability to remain calm, positive and confident in a pressurised environment.

Ability to make decisions based on facts and information available.

Excellent time management skills with the ability to prioritise own workload.

Flexible working style.

Full UK driving licence

Please note, this role does not qualify for a visa under the current Government guidelines therefore to be considered for this role you must already have the right to work in the UK. Re-location costs will not be granted. You must live within a reasonable commuting distance of the working location.

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you™. For more information, please visit www.aus.com.