Solutions Hub Operator

The Solutions Hub Operator role is responsible for the proactive setup, scheduling. And maintenance of our Security solutions operation across multiple disciplines. This role is vital for ensuring compliance with contractual agreements, optimising gross margins and ensuring the timely deployment of frontline personnel. You will have a data awareness and be a systems expert, using platforms like Javelin, DOMO, and Looker Studio to manage schedules, track performance and work closely with operational teams to ensure accurate pay and customer invoicing. 

• System and Contract Setup 

  • Take Ownership and responsibility for the accurate and compliant system setup of all customer requirements, including; Work orders, Locations and Post instructions, Skills and License Management, Health and Safety requirements and system compliance.
    
    

• Scheduling and Resource Management;

  • Drive maximum efficiency in regular scheduling performance. Continually monitor output and make necessary changes to improve coverage and functional efficiency. 

  • Manage the long and short term deployment and distribution of frontline employees, working with the business  to ensure 100% coverage of customer requirements. 

  • Support the business by highlighting resource gaps to operational teams and managing frontline employee absence requests in line with company processes while ensuring sufficient cover availability.
    
    

• Financial Control & Reporting; 

  • Maximise Gross Margin Control by proactively monitoring employee pay and customer charge rate to prevent pay/invoice queries.

  • Work closely with operational teams to ensure officer pay is correct and assist in the investigation and resolution of pay & invoice discrepancies, escalating to management, payroll and the scheduling manager as required. 

  • Generate regular and ad hoc performance reports using data analytics platforms (Javelin DOMO, Looker Studio).
    
    

• Continuous Improvement & Collaboration;

  • Maintain accurate system data, supporting the business when updates or changes are required (Admin changes such as phone numbers, changes in demand etc).

  • Collaborate with colleagues to drive continuous departmental and company performance improvement across the business.